Knowledge Base

Destroying Used Materials

Sites are responsible for the disposition of assessment materials by one of the following methods:

• Books should be destroyed after the assessment session in such a way that they cannot be retrieved (shredding is recommended).
  
• Books should be returned to a central location, if required by your state or by your testing organization.
  

Skill-based assessment evaluation worksheets and other assessment materials (e.g., participants' work, evaluator notes, etc.) should be kept in a secure location until assessment scores have been posted to the Client Services Center.

Handling Unused Materials

Unused paper/pencil assessments can be returned for credit ONLY if the booklets are unopened (sealed), accompanied by unused answer sheets, and the return for credit is requested within 180 days of purchase.

There is a handling charge for returns, so be careful to order only the exact number of tests that you need. Once the materials have been returned and verified, a credit will be placed on your account.  A complete copy of the Returns Policy can be downloaded at the Client Services Center.