To help ensure a smooth testing experience,
Coordinators should submit orders as early as
possible and allow enough time for processing,
shipping, and test preparation.
Online Knowledge-Based Written
Credentials
Orders for
online knowledge-based written credentials are
typically processed within two
business days of receipt. Once the order
is complete, the Site
Coordinator will receive an
email notification confirming that online
user codes are available in the Client
Services Center. Testing can then
be scheduled and
administered according to the site’s
testing plan.
Paper/Pencil and Online and Paper/Pencil Skill-Based
Performance Materials
Paper/pencil
and skill-based performance assessment
materials require additional planning
time for processing and
shipping. Coordinators should submit orders at least three weeks before the scheduled test date to allow sufficient time for materials to arrive. Orders submitted outside this recommended timeframe may be subject to rush processing fees.
Please note: “Online skill-based performance” refers to how evaluators enter and submit ratings for the assessment. Physical skill-based performance assessment materials are still shipped to the testing site.
Shipping
Confirmation
All shipments are sent via
UPS Ground unless an alternate
shipping method is requested. When an
order ships, the Site Coordinator receives
a confirmation email that
includes tracking information,
the shipment date,
and the estimated
delivery date.
User Code Expiration
Online user codes for
post-tests remain active through
the end of the current school year (June
30) to support flexible
scheduling. Pre-test user
code expiration dates follow the Pre-test
Policy guidelines.